ATC Lab Rental Ordering on Gilmore Global

As of 26 January 2024, Fortinet made available the Fortinet Training Lab rental product for ATCs through the Gilmore store. 

With this enhancement, in a few clicks, our ATCs can order books, exam vouchers, and Fortinet labs for their students in a single transaction.

To order the Fortinet Training Labs:

1. Go to https://fortinet.gilmoreglobal.com/.
2. Click Login, and enter your username and password.
3. On the homepage, click Fortinet Lab to open the Fortinet Lab page. This product will only display for authenticated ATCs.  
4. Click Customize to enter the required lab information. The price displayed is the price of the lab per day, per student.
5. Select the course, region, instructor, number of seats or students, start date, end date, and time zone. You can also You can provide additional comments for the Fortinet Lab team. Please note that:
   • The drop-down list in the Courses field includes all of the courses that are currently available to rent. Some newer and hardware-based lab environments, such as Secure Wireless LAN and FortiSwitch, are not currently available to rent.
   • You must select the correct Time Zone for your training schedule to ensure proper lab provisioning.
   • If you do not see your Instructor listed, contact us to review your account.
   • Modify the Seats field to select the number of students.
   • Labs are provissioned from 8:00 AM start date to 8:00 PM end date in the selected time zone.
6. Click Add the Cart.
   • From the cart, you can review the lab template, instructor, location, dates, and time zone.
   • If you need to make changes to your lab product, from your cart click Edit Product. You will return to the lab details page where you can make your updates.
   • The quantity shown in the cart is the number of seats required (one per student) multiplied by the number of training days.
   • Add to your cart all other products you may need for your training session, such as books and exam vouchers.
7. After you have verified all of the details, click Proceed to Checkout to continue.
8. Enter your shipping information. The shipping address is prepopulated with your address. If you need to change the shipping address, click Ship to new address and enter the new address.
9. Enter your payment information. This can be a purchase order (PO) number you have with Gilmore, or your credit card information. The payment options will reflect what you currently have as payment options.
10. Review and complete your order. Fill in an additional email address in the order email confirmation, if you want to notify someone within your group, such as the trainer or your purchasing or account payable teams. After you have placed your order, you will see the order confirmation page and will receive an order confirmation via email. After the order has been fulfilled, you will receive a shipping order confirmation email.
    Important information:
    • The requesting user in Gilmore must be registered in the Fortinet Training Institute portal, and be associated with the ATC company. If you don't see the lab product, or your trainers, please contact atc@fortinet.com.
    • The requesting user must have access to the schedule management tool.
    • The number of seats purchased must be between 1–60.
    • The start date must not be in the past.
    • The lab duration must not exceed 14 days.
    • Orders must be placed a maximum of 2 business days before the class start date.
    • Orders cannot be modified. To modify an existing order, you must cancel and submit a new order. 
    • Labs will be ready and accessible from the specified start date/time until the specified end date/time.
    • Labs are automatically scheduled from 8:00 A.M. to 8:00 P.M. This means your labs will be available for 12 hours and you will be charged for 12 hours of usage.
    • Labs are only available for the core hours (from 8:00 A.M. to 8:00 P.M.) and are paused in between days. Users can skip the pause or resume it at any time if desired. In summary, labs are available at any time between the start and end date.
    • To help students maximize their use of the lab environment, a pop-up window opens each day of the training course (except for the final day) giving them a 15-minute warning before automatic suspension takes effect. The pop-up window also contains the option to allow students to extend their session and keep their lab running, if they want to continue working.

For more information, review:

• Lab Provisioning on the Fortinet Training Institute Portal
• Cancellation for ATC Remote Labs Orders
• Labs Issues & Troubleshooting