The self-paced lesson does not play, it returns a black error screen. What should I do?

If the video lesson shows a black error screen, either at the start of the video or on a specific slide, the following is recommended:

• Ensure you meet the browser recommendations. 
• Clear your Google Chrome browser cache. 
• Allow pop-ups from the Fortinet Training Institute website.
• Allow the Fortinet Training Institute website to use cookies.
  

For more information about these recommendations, see Browser Recommendations.

For any support or assistance, submit a ticket to contact the Fortinet Training Institute support team.  A Fortinet Training Institute representative will contact you shortly.